Frequently Asked Questions

What are the delivery times?

We prepare each order with the utmost care. Orders are shipped within 24 business hours. Delivery times then vary depending on your country of residence and are generally 5 to 9 business days.

Can I return an item?

You have 30 days from the date of purchase of your order to make a return. The item must be unworn, unwashed, and returned in its original condition with tags attached.

How do I choose my size?

Each product has a detailed size guide. If you are between two sizes, it is advisable to choose the larger size; otherwise, our team is available to advise you before your purchase.

How do I care for my products?

To preserve the quality and elegance of your Nylvea item, we recommend following the care instructions on its label.

In general:

● Wash at a low temperature (30°C maximum) or by hand when recommended.

● Avoid tumble drying to preserve the fibers and cut.

● Iron at a low temperature if necessary.

● Store your garment on a suitable hanger, away from humidity and direct light.

Careful maintenance will allow your item to retain its appearance and quality over time.